Help & FAQ

You can try toppers and mattresses at home for 100 nights. The trial period starts on the day the product is handed over to you. Your body often needs a few weeks to get used to a new sleeping surface – do take that time.

If the product does not convince you, register the return through our returns centre and get the purchase price back to the payment method originally used. The customer bears the cost of the return. The sleep trial applies to toppers and mattresses, not to pillows or accessories.

Within Germany and Austria we usually deliver in 2–5 working days, and to the other EU countries normally also within 5 working days. Delivery to Switzerland takes approx. 10–12 days.

If your parcel has still not arrived after the stated delivery time, write to us at kundenservice@komfortkissen.de – we will check the status of your shipment for you.

Within the EU we ship free of charge from an order value of €139.90. Below that, €4.95 to €6.95 applies depending on the delivery country. Shipping to France: €15.95, to Spain: €19.95, to Switzerland from €9 (plus customs duties). You will see the exact costs at checkout as soon as you have entered your delivery address.

The topper and mattress should be exactly the same size as your bed: measure the width and length of your mattress. With two mattresses side by side, the total width counts – for example 2 × 90 cm = 180 × 200 cm, so that the topper lies across both mattresses.

Toppers are available in 80, 90, 100, 120, 140, 160, 180, 200 and 220 × 200 cm.

Register your return through our returns centre. You will find all the further steps there. The statutory 14-day right of withdrawal from delivery applies to all items; for toppers and mattresses the 100-night sleep trial applies in addition. Please send the goods back in their original packaging where possible.

The customer bears the cost of the return – including during the sleep trial for toppers and mattresses. For a mattress you organise the return yourself; we are happy to help with advice on shipping.

Once we have received and checked the return, we refund the purchase price to the payment method originally used – as a rule within 14 days of receiving the return. For any loss in value that goes beyond inspecting the goods, we may charge reasonable compensation.

The easiest way is to make a return and place a new order – that way you will have the size or version you want at home fastest.

Please organise returns from the United Kingdom, Norway, Switzerland and other non-EU countries yourself. Unfortunately we cannot cover shipping and customs costs.

We ship with DHL, GLS and DPD. DHL deliveries are currently only available within Germany. In some countries the local postal service delivers, for example Swiss Post in Switzerland.

Compressed and rolled in a box – so it fits through almost any door. After unpacking it reaches its full height within 24–48 hours. Depending on the size, the Premium 7-Zone Comfort Mattress weighs 14 kg (90 × 200 cm) to 29 kg (180 × 200 cm).

Where possible, have the damage documented directly with the delivery driver and accept the parcel only with a note about the damage. If the shipment was delivered without a signature, or if you only notice the damage when opening it, send us photos of the packaging and the damage at kundenservice@komfortkissen.de. We will take care of a solution as quickly as possible.

We are sorry about that. Please send us a photo of the item you received to kundenservice@komfortkissen.de – we will find a solution straight away.

Write to us as soon as possible at kundenservice@komfortkissen.de with your order number. As long as the order has not yet been dispatched, we can usually change or cancel it.

For deliveries to parcel forwarding services or third-party addresses in Germany, the shipment is considered delivered as soon as it has been delivered to the address given – from that point the risk lies with the recipient.

You can pay by credit card, PayPal, Sofort, Amazon Pay and via Klarna (invoice or instalments). You will see all available payment methods at checkout.

Yes, via Klarna. With pay by invoice you receive the goods first and have 14 days to pay. With instalments you pay flexibly in monthly amounts. Both options are available to consumers; payment is made to Klarna.

At checkout there is a “Discount code” field. Enter your code there and click “Apply” – the discount is deducted immediately.

A topper is a 5 to 7 cm thick layer that is simply placed on your existing mattress. It changes the feel – softer or with more support – and protects the mattress. It is worth it if your mattress is still stable but lacks comfort. A topper cannot even out a deep sag – in that case a new mattress is the better choice.

• Premium Comfort Topper: 7 cm gel memory foam, firmness H3, cover with bamboo viscose – our highest comfort, ideal if your mattress is too firm.
• 2-in-1 Comfort Topper: 5 cm, reversible with a softer H3 and a firmer H4 side, cover with Tencel™ – ideal if your mattress is too soft or if you would like to stay flexible.
• Dream Topper: 5 cm foam with a memory effect, cover with Tencel™ – good comfort at a small price, ideal for the guest bed.

All covers are removable and machine washable.

Yes – the topper sits on any flat sleeping surface, including a box spring bed. The elastic corner straps hold it in place.

Open the zip, remove the cover and machine wash it as stated on the care label – gentle cycle with a mild detergent. Do not wash the foam core, simply air it. Let the cover dry completely before putting it back on.

With the right care, usually many years – we give a guarantee of up to 10 years on our toppers.

The Classic Comfort Mattress (18 cm, H3 – medium-soft) is the all-rounder for a balanced, slightly softer feel and the best value. The Premium 7-Zone Comfort Mattress (25 cm, H3 – medium-firm) uses 7 zones to support the shoulders, pelvis and lumbar area specifically and offers more support.

Both have firmness H3: the Classic medium-soft, the Premium medium-firm (level 6 out of 10 on our scale). The Premium combines gel memory foam with a 7-zone support core, the Classic a cooling foam layer with a supportive foam base – both suitable for back, side and front sleepers.

All common slatted frames – fixed or adjustable – as well as box spring bases. The gap between the slats should not exceed 4 cm so that the foam rests evenly.

Not necessarily – our mattresses are complete without a topper too. A topper is worth it if you would like to fine-tune the feel later or give the mattress extra protection.

After unpacking there may be a slight new-product smell, which fades with airing. The foams are CertiPUR-US® certified and the covers are tested for harmful substances to OEKO-TEX® STANDARD 100.

The Wolkenkissen is height-adjustable: it is filled with shredded memory foam, which you can take out or add back in through the zip of the inner pillow – this way you set the height to suit your sleeping position.

The covers of our pillows are removable and machine washable – please follow the care label. Do not wash the foam core, simply air it.

The 100-night sleep trial applies to toppers and mattresses. For pillows and accessories the 14-day right of return applies: clean, undamaged and in the original packaging.

On toppers and mattresses we give a guarantee of up to 10 years on materials and workmanship, and 2 years on pillows. You will find the exact guarantee conditions with the respective product. Your statutory warranty rights are not restricted by this.

The covers of our toppers and mattresses are certified to OEKO-TEX® STANDARD 100 and the foam cores to CertiPUR-US® or CertiPUR® – free from harmful substances and low in emissions.

All covers can be removed and washed regularly, and the materials are tested for harmful substances. If you have a known allergy, please speak to your doctor if in doubt.